Should have a knowledge of CRM (Kylas) and should know how to do basic IT troubleshooting. Experience: Fresher to 5 years About Us: We are a fast-growing startup based in Lucknow, focused on innovation and efficiency in business operations. We are looking for a dynamic and driven IT Administrator to manage our CRM systems, office applications, and support our digital presence across social media platforms. This is a great opportunity for someone who is tech-savvy, organized, and eager to grow with a young company. Key Responsibilities: 1. CRM & Office Application Management Administer and manage CRM platforms (e.g., Zoho, HubSpot, Salesforce, or equivalent) Configure user accounts, permissions, and workflows Monitor CRM data accuracy and help troubleshoot user issues Manage and maintain office applications (G Suite, Microsoft 365, Slack, Trello, etc.) Provide basic IT support to team members, including onboarding/offboarding tools and access 2. Social Media Management Maintain company social media profiles (Facebook, Instagram, LinkedIn, Twitter, etc.) Schedule, publish, and monitor content as per the marketing plan Assist in creating basic graphics using tools like Canva or similar Monitor engagement and respond to messages/comments Work with marketing to ensure consistent branding and messaging 3. General IT & Support Support daily tech operations across teams Ensure systems are updated and secure Assist in researching and implementing new tech tools for team productivity Key Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (preferred but not mandatory) Strong understanding of CRM systems and office productivity tools Familiarity with managing social media platforms for businesses Good communication skills and attention to detail Self-motivated and willing to learn new tools and technologies Preferred Skills (Not Mandatory): Basic knowledge of graphic design tools (e.g., Canva, Adobe Spark) Familiarity with automation tools (Zapier, Make, etc.) Understanding of SEO and digital marketing basics What We Offer: Opportunity to work in a collaborative and growth-focused startup environment Hands-on experience across IT administration and digital marketing Flexible and supportive team culture Performance-based growth opportunities
